Shipping policy

Shipping

Every CYRA order is packed by hand in Miami, Florida.

Where we ship

We currently ship to the United States and Canada.

How long it takes

All garments ship within 3–7 business days of your order being placed. Business days are Monday to Friday, not counting public holidays. Orders placed on a weekend or a holiday start counting from the next business day.

Once your parcel is on its way, delivery usually takes a further 2–7 business days within the US, depending on how far it has to travel. Orders to Canada usually take 10–14 business days to arrive, as they have to clear customs on the way.

What it costs

• United States: $8.99 standard shipping, and free on orders of $75 or more.
• Canada: calculated at checkout based on your address and the weight of your order.

Canadian orders may also attract duties, taxes, or customs handling fees on arrival. Those are set by your own customs authority, are not included in what you pay us, and are your responsibility.

Tracking

You will get a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships. If the tracking email has not arrived within 7 business days of ordering, check your spam folder first and then write to us — something has gone wrong and we would rather hear about it early.

Delays happen

We are a small team, and the 3–7 business day window is our honest working estimate rather than a guarantee. Restocks, a run on a particular size, holiday periods, weather, and carrier backlogs can all push things back. Once a parcel is with USPS, UPS, or the carrier handling your Canadian delivery, the timing is genuinely out of our hands.

If your order is going to take materially longer than expected, we will email you rather than leave you guessing. And if something has been sitting too long without moving, please tell us — we would always rather you asked than waited.

Addresses

Please double-check your shipping address at checkout. We cannot redirect a parcel once it has shipped, and packages returned to us as undeliverable because of an incorrect or incomplete address can be reshipped at your cost, or refunded less the original shipping.

If you spot a mistake straight after ordering, email us immediately — if it has not shipped yet, we can usually fix it.

Lost or damaged in transit

If your parcel arrives damaged, or tracking stalls and it looks lost, email hello@cyrashape.com with your order number and we will sort it out. This is on us, not you.

Questions or concerns

Email hello@cyrashape.com with your order number and we will come back to you within one business day, Monday to Friday. Anything at all about your delivery — where it is, when it is coming, or something that does not look right — just ask.

See also our Return & Exchange Policy.

Last updated: 27 August 2026