Refund policy
Returns & Exchanges
We build shapewear around getting the fit right, so we would rather you exchange a piece than live with the wrong one.
US orders — 30 days
30-day returns on eligible US orders. You have 30 days from the day your order arrives to return or exchange it. Items must be unworn, unwashed, and returned in original condition.
In practice that means a piece must be:
- Unworn and unwashed. Try it on over your own underwear, as you would in a fitting room.
- Free of marks, odours, deodorant, makeup, perfume, and pet hair.
- Complete, with any tags still attached and in its original packaging.
We inspect every return. Anything that arrives worn, washed, altered, or damaged by use cannot be accepted, and we will contact you before sending it back at your cost. For hygiene reasons we cannot accept any item worn beyond trying it on.
Optional prepaid returns and exchanges — $2.99
Before you check out you will see an optional Prepaid Returns & Exchanges add-on for $2.99. It is never pre-selected — tick it if you want it. It is available on US orders.
The $2.99 buys prepaid return-label coverage. It is not a refund of anything, and it does not make your whole order or your original shipping charge refundable. It means we send you a prepaid label instead of you paying to post the item back.
If you add it
- We email you a prepaid return label, so sending the item back costs you nothing.
- Size exchanges are covered both ways, subject to availability.
- Once your eligible return is received and approved, we refund the full eligible item price to your original payment method. The $2.99 coverage fee and any original shipping charges are not refundable.
If you skip it
- You arrange and pay to ship the item back to us.
- Refunds: we refund the eligible item price once it arrives and passes inspection. The original shipping charge is not refundable.
- Exchanges: there is a $7.99 charge to ship your new size out.
Use a trackable shipping service and keep your receipt. CYRA is not responsible for customer-paid returns that are lost or damaged before they reach us.
There is no restocking fee either way.
Exchanges
Most returns are a sizing question, so if you would rather swap than send it back for good, just say so when you request the return.
Exchanges are subject to availability and are for another size of the same item. If the requested size is unavailable, we will contact you and process the return under the applicable refund terms. To change to a different product or color, return the original item and place a new order.
How long refunds take
Once your return reaches us we inspect it within 3 business days and issue the refund the same day it is approved. Your bank usually takes another 5–10 business days to show it.
Damaged, faulty, or wrong item
That one is on us, and it applies to every order we ship, domestic or international, with or without the add-on.
Email hello@cyrashape.com within 7 days of delivery with your order number and a photo. We will put it right with a replacement or a full refund including original shipping, at no cost to you. If you are outside the US we will not ask you to ship it back — sending it to us usually costs more than the garment.
International orders — final sale
Orders shipped outside the United States are final sale. We cannot accept returns, exchanges, or refunds on them.
We are a small operation shipping from Miami, and international return shipping costs more than we can absorb honestly at our size. Rather than dress that up, we would rather tell you plainly before you buy.
- No returns, exchanges, or refunds for change of mind, fit, or sizing on orders shipped outside the US.
- Any duties, taxes, or customs fees are your responsibility and are not refundable by us.
- The damaged, faulty, or wrong item section above still applies in full. If we got it wrong, we fix it.
Please size carefully before ordering. Our size guide is on every product page, and if you email hello@cyrashape.com with your waist measurement and what you plan to wear it under, we will tell you honestly which piece and size to order — before you pay, not after.
What we cannot take back
- Items marked Final Sale at the time of purchase
- All orders shipped outside the United States
- Gift cards
- Anything returned after the 30-day window
- Anything worn beyond trying on, washed, altered, or missing its tags
How to start a return
- Open your order confirmation email and click View your order.
- Choose Return items.
- You will be asked to confirm your email address with a one-time code. There is no password to create.
- Select the items, tell us why, and submit. We usually review return requests within one business day.
- If you bought prepaid coverage, your label arrives by email once the request is approved. Follow the carrier instructions on your prepaid label and keep your drop-off receipt.
Cannot find the email? Write to hello@cyrashape.com with your order number and we will start it for you.
Where returns go
Once your return is approved, we’ll email the return address and carrier instructions. Please do not send items back before receiving authorization, as unapproved returns may be delayed or refused.
Questions
hello@cyrashape.com — we answer within one business day, Monday to Friday.
See also our Shipping Policy.
Last updated: 28 August 2026